The paper reports the results of a doctoral research which analyses the communication processes in building design teams specialised in airport passenger terminal projects working in Italy. The analysis is focused on the communication processes requirements and it was conducted using a structured questionnaire based on technical standard reference. The aim of the analysis was to define the basic elements to build a User Profile finalised to plan communication processes in a networked design team. The problem to be solved, structurally affects the Construction Industry where it is necessary to face complex relationship within the design team, which is formed by different organisation, based in various sites or counties and using different languages but, most important, being culturally different. The results of the field research shows many interesting elements: for example we found that quality standard certified organisations often do not plan, do check and act properly the communication processes. In brief we show evidences about the non awareness of critical relevance of communication processes and their impact on design quality. The so called Access Era do not allow such kind of behaviour as a Win-Win Strategy. The research is aimed to face the Design Gap as identified industrial problem defining a method to draw a User Profile tool and start communication processes based on that.

Communication in Design. Results of a field Research / M. A. Esposito; I. Macchi. - In: ELECTRONIC JOURNAL OF INFORMATION TECHNOLOGY IN CONSTRUCTION. - ISSN 1403-6835. - ELETTRONICO. - 14/2009:(2009), pp. 328-352.

Communication in Design. Results of a field Research

ESPOSITO, MARIA ANTONIETTA;
2009

Abstract

The paper reports the results of a doctoral research which analyses the communication processes in building design teams specialised in airport passenger terminal projects working in Italy. The analysis is focused on the communication processes requirements and it was conducted using a structured questionnaire based on technical standard reference. The aim of the analysis was to define the basic elements to build a User Profile finalised to plan communication processes in a networked design team. The problem to be solved, structurally affects the Construction Industry where it is necessary to face complex relationship within the design team, which is formed by different organisation, based in various sites or counties and using different languages but, most important, being culturally different. The results of the field research shows many interesting elements: for example we found that quality standard certified organisations often do not plan, do check and act properly the communication processes. In brief we show evidences about the non awareness of critical relevance of communication processes and their impact on design quality. The so called Access Era do not allow such kind of behaviour as a Win-Win Strategy. The research is aimed to face the Design Gap as identified industrial problem defining a method to draw a User Profile tool and start communication processes based on that.
2009
14/2009
328
352
M. A. Esposito; I. Macchi
File in questo prodotto:
File Dimensione Formato  
ITcon_2009_22.content.05101.pdf

Accesso chiuso

Tipologia: Pdf editoriale (Version of record)
Licenza: Tutti i diritti riservati
Dimensione 2.42 MB
Formato Adobe PDF
2.42 MB Adobe PDF   Richiedi una copia

I documenti in FLORE sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificatore per citare o creare un link a questa risorsa: https://hdl.handle.net/2158/343868
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 2
  • ???jsp.display-item.citation.isi??? ND
social impact