Using a multiple case study approach, this paper studies how the boundaries of service systems that provide product-related services are shifting towards self-service and/or super-service configurations, as a consequence of the introduction of modern ICT.

How Advances of ICT will Impact on Service Systems and on the Delivering of Product-Related Services / Mario Rapaccini; Isabella Porcelli. - ELETTRONICO. - 2:(2013), pp. 57-64. (Intervento presentato al convegno IFIP WG 5.7 International Conference, APMS 2013 tenutosi a State College, PA, USA nel 9-12 Spetember 2013) [10.1007/978-3-642-41263-9].

How Advances of ICT will Impact on Service Systems and on the Delivering of Product-Related Services

RAPACCINI, MARIO;PORCELLI, ISABELLA
2013

Abstract

Using a multiple case study approach, this paper studies how the boundaries of service systems that provide product-related services are shifting towards self-service and/or super-service configurations, as a consequence of the introduction of modern ICT.
2013
Advances in Production Management Systems
IFIP WG 5.7 International Conference, APMS 2013
State College, PA, USA
9-12 Spetember 2013
Mario Rapaccini; Isabella Porcelli
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Utilizza questo identificatore per citare o creare un link a questa risorsa: https://hdl.handle.net/2158/816916
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