New trends in public sector performance measurement and evaluation: a closer look at he Italian reform

In recent decades great emphasis has been placed on development of new instruments for measuring and evaluating the “labour factor.” The present study examines the latest European models for measuring and evaluating public employees’ performance, with the aim of assessing – through case analysis – the state of the art of the new Italian model. The results highlight the complexity of performance appraisal and the difficulty of putting into practice the theoretical principles of public service motivation.