The paper describes an initiative carried out on the Italian territory, the ASAP Service Management Forum, as an exemplary practice contributing to spreading the service management culture across firms as well as cross-fertilizing good practices and the development of joint academia-practitioners’s research and education initiative. Within the ASAP Service Management Forum community, in particular, an extensive study has been carried out about the competence needed for service management roles and the professional lifelong training activities carried out at company level. Moreover, an analysis of the educational activities carried out at the M.Sc. or post-master level in Italy and abroad has been carried out. The results of these studies show that despite the growing interest and development of activities and educational activities in the field there is still a largely untapped potential in this area.

Research and Education in Service Science Management and Engineering: The Case of the Italian Service Management Forum / Cavalieri, Sergio; Rapaccini, Mario; Pezzotta, Giuditta; Saccani, Nicola. - ELETTRONICO. - (2016), pp. 750-760. (Intervento presentato al convegno 7th International Conference, IESS 2016, tenutosi a Bucharest, Romania nel May 25-27, 2016) [10.1007/978-3-319-32689-4_58].

Research and Education in Service Science Management and Engineering: The Case of the Italian Service Management Forum.

RAPACCINI, MARIO;
2016

Abstract

The paper describes an initiative carried out on the Italian territory, the ASAP Service Management Forum, as an exemplary practice contributing to spreading the service management culture across firms as well as cross-fertilizing good practices and the development of joint academia-practitioners’s research and education initiative. Within the ASAP Service Management Forum community, in particular, an extensive study has been carried out about the competence needed for service management roles and the professional lifelong training activities carried out at company level. Moreover, an analysis of the educational activities carried out at the M.Sc. or post-master level in Italy and abroad has been carried out. The results of these studies show that despite the growing interest and development of activities and educational activities in the field there is still a largely untapped potential in this area.
2016
Research and Education in Service Science Management
7th International Conference, IESS 2016,
Bucharest, Romania
May 25-27, 2016
Cavalieri, Sergio; Rapaccini, Mario; Pezzotta, Giuditta; Saccani, Nicola
File in questo prodotto:
File Dimensione Formato  
cavalieri2016.pdf

Accesso chiuso

Tipologia: Pdf editoriale (Version of record)
Licenza: Tutti i diritti riservati
Dimensione 1.01 MB
Formato Adobe PDF
1.01 MB Adobe PDF   Richiedi una copia

I documenti in FLORE sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificatore per citare o creare un link a questa risorsa: https://hdl.handle.net/2158/1057474
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 2
  • ???jsp.display-item.citation.isi??? 1
social impact