The paper shows how a QFD technique can be applied in the preliminary steps of a Health Technology Assessment to obtain quantitative parameters that help the Top Management of a hospital to choose the most correlated features with the expressed customers (medical staff and patients) needs. In particular the study focuses on assessing the acquisition of a new CIS/PACS infrastructure (Cardiology Information System / Picture Archiving and Communications System) for the Cardiology Department of the Meyer Hospital in Firenze, Italy.
Assessing the impact of a CIS/PACS technology for a cardiology department using QFD methodology / Luschi, Alessio; Caltagirone, L.; Mondovecchio, C.; Miniati, Roberto; Iadanza, Ernesto. - ELETTRONICO. - 57:(2016), pp. 965-968. (Intervento presentato al convegno 14th Mediterranean Conference on Medical and Biological Engineering and Computing, MEDICON 2016 tenutosi a cyp nel 2016) [10.1007/978-3-319-32703-7_189].
Assessing the impact of a CIS/PACS technology for a cardiology department using QFD methodology
LUSCHI, ALESSIO;MINIATI, ROBERTO;IADANZA, ERNESTO
2016
Abstract
The paper shows how a QFD technique can be applied in the preliminary steps of a Health Technology Assessment to obtain quantitative parameters that help the Top Management of a hospital to choose the most correlated features with the expressed customers (medical staff and patients) needs. In particular the study focuses on assessing the acquisition of a new CIS/PACS infrastructure (Cardiology Information System / Picture Archiving and Communications System) for the Cardiology Department of the Meyer Hospital in Firenze, Italy.
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