PSS in healthcare: an under-explored field

This paper reports the preliminary results of a research aiming at delineating the state-of-the-art literature concerned with the application of PSS in the healthcare industry. Following a structured literature review process, 23 studies are identified as the most relevant for the review. These studies are classified along the following dimensions: (i) research methods; (ii) motivations driving the development of PSS in healthcare; and (iii) focus and stakeholders of PSS applications. This paper reveals that despite the healthcare industry has always been conceived as an area where PSS can have a huge potential, studies on this topic is still very scant.