Paper aims at investigating the role of social media managers in public sector organizations as key-actors in the so-called “trust work”. With this word, we refer to the work performed by public officials to overcome barriers to trust in both interpersonal and institutional relationships with citizens, in the specific digital environment.
Trust me, I am a social media manager! Public sector’s trust work and reputation in the age of misinformation / Materassi L., Lovari A.. - ELETTRONICO. - (2019), pp. 113-114. (Intervento presentato al convegno Trust and Reputation tenutosi a Bled (Slovenia) nel 4-6 luglio 2019).
Trust me, I am a social media manager! Public sector’s trust work and reputation in the age of misinformation
Materassi L.
;Lovari A.
2019
Abstract
Paper aims at investigating the role of social media managers in public sector organizations as key-actors in the so-called “trust work”. With this word, we refer to the work performed by public officials to overcome barriers to trust in both interpersonal and institutional relationships with citizens, in the specific digital environment.
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BledCom 2019 - Book of Abstracts.pdf
accesso aperto
Descrizione: ABSTRACT
Tipologia:
Versione finale referata (Postprint, Accepted manuscript)
Licenza:
Open Access
Dimensione
57.15 MB
Formato
Adobe PDF
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57.15 MB | Adobe PDF |
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