Sfide di progettazione per l'accettabilità nell'interazione uomo-robot: framework e strumenti per migliorare l'esperienza dell'utente e l'interazione con le tecnologie emergenti

Assistive robotics is making significant progress in a variety of areas and will play a key role in the coming years. It provides a powerful solution for improving the quality of life of the elderly and frail people. If robots are going to be used more widely, it is essential that they are accepted by as many people as possible. The acceptability of technology is currently a delicate issue that offers many challenges to design research. The Human- Centred Design and Ergonomics in Design approaches and methodologies can contribute to improve Human-Robot- Digital Technology interaction through the design of assistive robots according to people’s needs and expectations. This paper presents the results of a survey aimed at investigating the professional needs and requirements of designers facing the challenging development of assistive robots, with a focus on their knowledge of evaluation methods and of the most relevant variables of acceptability in robotics.