In this paper we present I-MALL, an ICT hardware and software infrastructure that enables the management of services related to places such as shopping malls, showrooms, and conferences held in dedicated facilities. I-MALL offers a network of services that perform customer behavior analysis through computer vision and provide personalized recommendations made available on digital signage terminals. The user can also interact with a social robot. Recommendations are inferred on the basis of the profile of interests computed by the system analysing the history of the customer visit and his/her behavior including information from his/her appearance, the route taken inside the facility, as well as his/her mood and gaze.

I-MALL An Effective Framework for Personalized Visits. Improving the Customer Experience in Stores / Federico Becattini , Giuseppe Becchi , Andrea Ferracani , Alberto Del Bimbo , Liliana Lo Presti , Giuseppe Mazzola , Marco La Cascia , Federico Cunico , Andrea Toaiari , Marco Cristani , Antonio Greco , Alessia Saggese , Mario Vento. - ELETTRONICO. - (2022), pp. 11-19. ((Intervento presentato al convegno MM '22: The 30th ACM International Conference on Multimedia.

I-MALL An Effective Framework for Personalized Visits. Improving the Customer Experience in Stores

Federico Becattini;Giuseppe Becchi;Andrea Ferracani;Alberto Del Bimbo;Mario Vento
2022

Abstract

In this paper we present I-MALL, an ICT hardware and software infrastructure that enables the management of services related to places such as shopping malls, showrooms, and conferences held in dedicated facilities. I-MALL offers a network of services that perform customer behavior analysis through computer vision and provide personalized recommendations made available on digital signage terminals. The user can also interact with a social robot. Recommendations are inferred on the basis of the profile of interests computed by the system analysing the history of the customer visit and his/her behavior including information from his/her appearance, the route taken inside the facility, as well as his/her mood and gaze.
MCFR '22: Proceedings of the 1st Workshop on Multimedia Computing towards Fashion Recommendation
MM '22: The 30th ACM International Conference on Multimedia
Federico Becattini , Giuseppe Becchi , Andrea Ferracani , Alberto Del Bimbo , Liliana Lo Presti , Giuseppe Mazzola , Marco La Cascia , Federico Cunico , Andrea Toaiari , Marco Cristani , Antonio Greco , Alessia Saggese , Mario Vento
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2158/1283289
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