Conversation Analysis and Frame Analysis Combined: A Proposal to Study the Use of Language in Paediatric Surgical Visits

This article applies tools and concepts of Frame Analysis and Conversation Analysis to a database of audio-recorded and transcribed paediatric surgical visits involving Italian native spearkers. The visits were collected to conduct a linguistic analysis of their communicative challenges. The database used for the analysis is composed of almost one hundred paediatric surgical first visits and check-up visits. It was decided to focus on first visits due to their complex patterns of interactions. The concepts of turn taking, of adjacency pairs, and of sequences from Conversation Analysis (CA), with CA also providing the transcription conventions, provide the analytical tools to describe the linguis- tic organisation of the interactions. The concepts of frame and structures of expectation taken from Frame Analysis are used to understand what types of conflicts arose during the interactions. Frequent communicative problems usually concern the delivery of the diagnosis (Heritage and McArthur 2019), because of its brevity and speed, of parents’ misunderstanding of referents and of parents’ emotions. A possible solution is suggested to improve the quality of the diagnostic moment, to make the subsequent information exchange less challenging and the overall interaction more satisfying.