Navigating within hospitals, especially paediatric ones, represents a complex challenge for patients and their families. This study explores the implementation of gamification in hospital wayfinding systems, aiming to enhance user experience and reduce the anxiety associated with moving through maze-like environments. Through research conducted at Meyer Children's Hospital in Florence, the Ergonomics & Design Laboratory team from the University of Florence developed “My Meyer”, a mobile app that integrates navigation, booking, and entertainment functions. The application offers an intuitive and customizable interface, with game modes for paediatric patients and optimized routes for parents. The results highlight the benefits of a human-centred approach, based on game design elements, to facilitate navigation and improve patients' physical and psychological well-being. Future developments suggest extending these solutions to the entire hospital structure, creating an inclusive and welcoming environment.
Enhancing Hospital Navigation through Gamification: The “My Meyer” App at Meyer Children's Hospital / Ester Iacono, Virginia Piombino, Claudio Mondovecchio. - In: RIVISTA ITALIANA DI ERGONOMIA. - ISSN 2531-8845. - ELETTRONICO. - 29/2024:(2024), pp. 35-51.
Enhancing Hospital Navigation through Gamification: The “My Meyer” App at Meyer Children's Hospital
Ester Iacono;
2024
Abstract
Navigating within hospitals, especially paediatric ones, represents a complex challenge for patients and their families. This study explores the implementation of gamification in hospital wayfinding systems, aiming to enhance user experience and reduce the anxiety associated with moving through maze-like environments. Through research conducted at Meyer Children's Hospital in Florence, the Ergonomics & Design Laboratory team from the University of Florence developed “My Meyer”, a mobile app that integrates navigation, booking, and entertainment functions. The application offers an intuitive and customizable interface, with game modes for paediatric patients and optimized routes for parents. The results highlight the benefits of a human-centred approach, based on game design elements, to facilitate navigation and improve patients' physical and psychological well-being. Future developments suggest extending these solutions to the entire hospital structure, creating an inclusive and welcoming environment.File | Dimensione | Formato | |
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Iacono, Piombino, Mondovecchio (2024).pdf
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Descrizione: Navigating within hospitals, especially paediatric ones, represents a complex challenge for patients and their families. This study explores the implementation of gamification in hospital wayfinding systems, aiming to enhance user experience and reduce the anxiety associated with moving through maze-like environments. Through research conducted at Meyer Children's Hospital in Florence, the Ergonomics & Design Laboratory team from the University of Florence developed “My Meyer”, a mobile app that integrates navigation, booking, and entertainment functions. The application offers an intuitive and customizable interface, with game modes for paediatric patients and optimized routes for parents. The results highlight the benefits of a human-centred approach, based on game design elements, to facilitate navigation and improve patients' physical and psychological well-being. Future developments suggest extending these solutions to the entire hospital structure, creating an inclusive and welcoming environment.
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