The paper reports the results of a doctoral research which analyses the communication processes in building design teams specialised in airport passenger terminal projects working in Italy. The analysis is focused on the communication processes requirements and it was conducted using a structured questionnaire based on technical standard reference. The aim of the analysis was to define the basic elements to build a User Profile finalised to plan communication processes in a networked design team. The problem to be solved, structurally affects the Construction Industry where it is necessary to face complex relationship within the design team, which is formed by different organisation, based in various sites or counties and using different languages but, most important, being culturally different. The results of the field research shows many interesting elements: for example we found that quality standard certified organisations often do not plan, do check and act properly the communication processes. In brief we show evidences about the non awareness of critical relevance of communication processes and their impact on design quality. The so called Access Era do not allow such kind of behaviour as a Win-Win Strategy. The research is aimed to face the Design Gap as identified industrial problem defining a method to draw a User Profile tool and start communication processes based on that.