This paper aims at presenting the preliminary results of a research targeted at developing a Decision Support System (DSS) for the Field Service Delivery System (FSDS) design. The paper is organized as follow: firstly, we illustrate what a FSDS is; secondly, we identify the variables to consider in order to design a FSDS and the relationships between them; thirdly, we describe how a DSS supporting the FSDS design should be developed; and finally, we show the result of of a pilot experiment in which a DSS has been developed and applied to a real case study.
A simulation-based DSS for field service delivery optimization / M. Rapaccini; A. Sistemi; F. Visintin. - STAMPA. - (2008), pp. 116-122. (Intervento presentato al convegno International Workshop on Modelling and Applied Simulation - MAS 2008 tenutosi a Campora San Giovanni, Amantea (CS) nel 17-19 September 2008).
A simulation-based DSS for field service delivery optimization
RAPACCINI, MARIO;VISINTIN, FILIPPO
2008
Abstract
This paper aims at presenting the preliminary results of a research targeted at developing a Decision Support System (DSS) for the Field Service Delivery System (FSDS) design. The paper is organized as follow: firstly, we illustrate what a FSDS is; secondly, we identify the variables to consider in order to design a FSDS and the relationships between them; thirdly, we describe how a DSS supporting the FSDS design should be developed; and finally, we show the result of of a pilot experiment in which a DSS has been developed and applied to a real case study.
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