Despite of the constant attention raised by flexibility, its measure is still an under-developed subject. There is, in fact, a lack of direct measurements of flexibility and the validity of the existing ones is not always proven. To fill this gap, in this paper, we present a measure of flexibility suitable to be applied to a field service delivery system and we propose a simulation based-methodology to assess its validity and reliability.
Measuring Flexibility in Field-Service Using Simulation / M. Rapaccini; F. Visintin. - ELETTRONICO. - Proceedings of the 13th IFAC Symposium on Information Control Problems in Manufacturing (INCOM), Moscow, Russia, June 3-5, 2009:(2009), pp. 1172-1176. (Intervento presentato al convegno 13 th IFAC Symposium n Information Control Problems in Manufacturing tenutosi a Moscow nel June 3-5) [10.3182/20090603-3-RU-2001.0489].
Measuring Flexibility in Field-Service Using Simulation
RAPACCINI, MARIO;VISINTIN, FILIPPO
2009
Abstract
Despite of the constant attention raised by flexibility, its measure is still an under-developed subject. There is, in fact, a lack of direct measurements of flexibility and the validity of the existing ones is not always proven. To fill this gap, in this paper, we present a measure of flexibility suitable to be applied to a field service delivery system and we propose a simulation based-methodology to assess its validity and reliability.
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