Within PSS context, after-sale services, including technical services play a key role. To improve the performances of these services, due to the increasing installed base and product complexity, companies must provide dispersed field workers with information needed to perform tasks. However, to transfer information, the display mode that can affect tasks efficiency, up to now is scarcely considered. In this context, Augmented Reality technology, in its several aspects, gives its contribution, facilitating information display and collaboration with remote users. This paper proposes a selection model with the aim of guiding managers in selecting the AR solution most suitable for their field service context.
Innovating product-service systems through Augmented Reality: a selection model / I. Porcelli; M. Rapaccini; D. B. Espíndola; C. E. Pereira. - ELETTRONICO. - (2012), pp. 137-142. (Intervento presentato al convegno 4th CIRP conference on Industrial Product Service Systems tenutosi a Tokyo, Japan nel 8-9 novembre 2012) [10.1007/978-3-642-32847-3_23].
Innovating product-service systems through Augmented Reality: a selection model
PORCELLI, ISABELLA;RAPACCINI, MARIO;
2012
Abstract
Within PSS context, after-sale services, including technical services play a key role. To improve the performances of these services, due to the increasing installed base and product complexity, companies must provide dispersed field workers with information needed to perform tasks. However, to transfer information, the display mode that can affect tasks efficiency, up to now is scarcely considered. In this context, Augmented Reality technology, in its several aspects, gives its contribution, facilitating information display and collaboration with remote users. This paper proposes a selection model with the aim of guiding managers in selecting the AR solution most suitable for their field service context.
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