Augmented Reality (AR) is an emerging technology that can provide support to the provision of maintenance and technical assistance services by dispersed technicians, who are not convenient skilled to deal with the increasing complexity of modern products. This paper, through a case study in an industrial context, presents the main technical and organizational challenges that have to be faced in order to introduce AR in the delivery process of maintenance services.
Technical and Organizational Issues about the Introduction of Augmented Reality in Maintenance and Technical Assistance Services / Porcelli I; Rapaccini M; Espindola Danubia; Pereira Carlos Eduardo. - ELETTRONICO. - (2013), pp. 257-262. (Intervento presentato al convegno 11th IFAC Workshop on Intelligent Manufacturing Systems tenutosi a Golden Tower, São Paulo, , São Paulo Brazil nel 22-24 Maggio "013) [10.3182/20130522-3-BR-4036.00024].
Technical and Organizational Issues about the Introduction of Augmented Reality in Maintenance and Technical Assistance Services
PORCELLI, ISABELLA;RAPACCINI, MARIO;
2013
Abstract
Augmented Reality (AR) is an emerging technology that can provide support to the provision of maintenance and technical assistance services by dispersed technicians, who are not convenient skilled to deal with the increasing complexity of modern products. This paper, through a case study in an industrial context, presents the main technical and organizational challenges that have to be faced in order to introduce AR in the delivery process of maintenance services.
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