This paper presents the results of a simulation study concerned with the assessment of the cost and the benefits associated with the implementation and operation of Installed Base Information Management systems. This study demonstrates that geo-referred discrete event simulation models can be successfully used to assess the value of these systems especially when the installed bases are big and geographically dispersed. This study is based on the real case of a product manufacturer providing field service to its installed base.

Assessing the value of an installed base information management system: a simulation-based case study / Mario Tucci; Mario Rapaccini; Filippo Visintin; Alberto Rizzi. - STAMPA. - (2013), pp. 2110-2115. (Intervento presentato al convegno MIM'2013 tenutosi a Sankt Peterburg nel June 19-21, 2013) [10.3182/20130619-3-RU-3018.00389].

Assessing the value of an installed base information management system: a simulation-based case study

TUCCI, MARIO;RAPACCINI, MARIO;VISINTIN, FILIPPO;
2013

Abstract

This paper presents the results of a simulation study concerned with the assessment of the cost and the benefits associated with the implementation and operation of Installed Base Information Management systems. This study demonstrates that geo-referred discrete event simulation models can be successfully used to assess the value of these systems especially when the installed bases are big and geographically dispersed. This study is based on the real case of a product manufacturer providing field service to its installed base.
2013
Proceedings of the 7th IFAC Conference on Manufacturing Modelling, Management, and Control, MIM 2013
MIM'2013
Sankt Peterburg
June 19-21, 2013
Mario Tucci; Mario Rapaccini; Filippo Visintin; Alberto Rizzi
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Utilizza questo identificatore per citare o creare un link a questa risorsa: https://hdl.handle.net/2158/807475
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