This paper presents the results of a simulation study concerned with the assessment of the cost and the benefits associated with the implementation and operation of Installed Base Information Management systems. This study demonstrates that geo-referred discrete event simulation models can be successfully used to assess the value of these systems especially when the installed bases are big and geographically dispersed. This study is based on the real case of a product manufacturer providing field service to its installed base.
Assessing the value of an installed base information management system: a simulation-based case study / Mario Tucci; Mario Rapaccini; Filippo Visintin; Alberto Rizzi. - STAMPA. - (2013), pp. 2110-2115. (Intervento presentato al convegno MIM'2013 tenutosi a Sankt Peterburg nel June 19-21, 2013) [10.3182/20130619-3-RU-3018.00389].
Assessing the value of an installed base information management system: a simulation-based case study
TUCCI, MARIO;RAPACCINI, MARIO;VISINTIN, FILIPPO;
2013
Abstract
This paper presents the results of a simulation study concerned with the assessment of the cost and the benefits associated with the implementation and operation of Installed Base Information Management systems. This study demonstrates that geo-referred discrete event simulation models can be successfully used to assess the value of these systems especially when the installed bases are big and geographically dispersed. This study is based on the real case of a product manufacturer providing field service to its installed base.File | Dimensione | Formato | |
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