Using a multiple case study approach, this paper studies how the boundaries of service systems that provide product-related services are shifting towards self-service and/or super-service configurations, as a consequence of the introduction of modern ICT.
How Advances of ICT will Impact on Service Systems and on the Delivering of Product-Related Services / Mario Rapaccini; Isabella Porcelli. - ELETTRONICO. - 2:(2013), pp. 57-64. (Intervento presentato al convegno IFIP WG 5.7 International Conference, APMS 2013 tenutosi a State College, PA, USA nel 9-12 Spetember 2013) [10.1007/978-3-642-41263-9].
How Advances of ICT will Impact on Service Systems and on the Delivering of Product-Related Services
RAPACCINI, MARIO;PORCELLI, ISABELLA
2013
Abstract
Using a multiple case study approach, this paper studies how the boundaries of service systems that provide product-related services are shifting towards self-service and/or super-service configurations, as a consequence of the introduction of modern ICT.
File in questo prodotto:
| File | Dimensione | Formato | |
|---|---|---|---|
|
APMS 2013 Proceedings Part 2.pdf
Accesso chiuso
Tipologia:
Pdf editoriale (Version of record)
Licenza:
Tutti i diritti riservati
Dimensione
1.69 MB
Formato
Adobe PDF
|
1.69 MB | Adobe PDF | Richiedi una copia |
I documenti in FLORE sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
