Relations, communication and services. The case of disabled workers in a public organisation

The article illustrates the outcome of some empirical research carried out at the University of Florence on the topic of the relations and communication of disabled people employed in the various organisational contexts of the university. The theoretical model followed is that of care in the workplace as a means and end for the formative well-being of subjects who, in a particular existential condition, may suffer the professional environment rather than live it to the full in terms of human and social resources. The survey, conducted according to a qualitative-quantitative method, tends to highlight how the educational-formative practice of everyday working life has to be built up through the highly reflective personal contribution of the subjects who work alongside and with the disabled people.