Evaluation of the Health Care Performance after the Process of Humanization: to measure social dimensions of health services.

Quality improvement is one of WHO’s and national health policies’ primary goal; if quality is meant as equity in access, life quality, patient satisfaction, and a cost-efficacy use of resources, quality improvement leverages organizational culture and the relationship among healthcare system’s stakeholders. Because of current economic crisis, health care role is increasing in term of helping citizens reaching their individual well-being. Sure enough, to cure pathological conditions means also to promote a general person’s well-being (in line with WHO); this, however, requires more resources than the available. Health care system has to employ the available resources to support citizens dignity, guaranteeing them the opportunity to take their own decisions and to satisfy their aspirations. In other words, health care has to offer citizens the best opportunities to realize the life they want to live, working on a global individual well-being, protecting the environment where people live, beyond taking care of their individual physical health conditions. Health promotion consists of the increase of population ability to control and improve their health; therefore, governments, social and health workers, voluntary associations, and citizens themselves are coordinated actors working on a strategy dealing with territorial needs determined by social, economic and cultural specific conditions. This is the reason why WHO talks about the strengthening of community action as previous requirement to reach a community empowerment by developing the existing human and material resources to enhance self-help and social support and to obtainflexible systems to strengthen public participation at and direction of health matters.