PMS developing for assessing and improving the information system of Operating Room Theaters

This manuscript is the result of the author's work as a doctoral student and as a passionate of health issues. The objective of the research is to improve and optimize the process of continuous monitoring of performances with a view to improving the flow and efficiency of the operating room by creating a performance measurement system that combines the aspects of the so-called technical efficiency and the aspects related to the quality of care and customer satisfaction. This collaborative tool can be interfaced with information and communication technologies (ICT) upstream and downstream, as creative solutions and ERP (Enterprise Resource Planning). Furthermore, the healthcare industry is a particular environment, characterized by high product and process complexity. The healthcare supply chain (SC) involves many players, with different goals and perspectives, both internal and external to the company. The lack of resources is forcing the sector to be more and more efficient compared to the needs of customers (both as patients but also as lenders, see the Regions) and, paraphrasing one of the main marketing dogmas, must offer the right product (intervention and subsequent checks), in the right place and at the right time (within decent time). Quality is also fundamental, as it allows to limit the cases of readmission and consequent waste of resources. Given this scenario, the development of an adequate monitoring system allows to intercept in real time the alarm signals given by a drift on one or more aspects that are considered by this study: efficiency performance, level of service, quality and customer satisfaction.