Sfide manageriali Covid-19: Next steps

Covid emergency provides to health care managers rapidly changing and challenging scenarios, where severe and impacting decisions have to be suddenly taken. The paper discusses the next possible managerial steps: Covid pick overcoming, downsizing of Covid capacity and the implementation of separate clinical settings for Covid and Covid-free patients, the activation of a task force for immediate intervention for possible new outbreaks, the no-Covid waiting lists management. There are also at least three permanent critical processes to tackle: building a collective narrative about the events in order to foster a new organizational identity, preparing some extra capacity for new picks and for service flexibility, managing litigations. For each step and process, the paper discusses possible managerial challenges.