Inclusion in Sharing-Based Services (I-SBS): An Analytical Tool

The collaborative economy involves many different fields and it is difficult to define what activities are comprised. General impact evidence is inconclusive. However, some of them address problems about indirect discriminations, labour security and inequalities, the lack of regulation. Considerations about ‘inclusion’ and ‘exclusion’ states are needed for services involved in shared consumption. The authors propose the ‘Sharing-Based Services’ (SBS) conceptual framework to study and analyse a set of services. In particular, this paper describes an analytical tool (I-SBS) comprising an approach and the activities to consider the aspects of the ‘inclusion’ and ‘exclusion’ in SBS. The series of design workshops to evaluate the tool has been described in detail. The analytical tool, the design results, and the process of design workshops are presented as the main results.