The purpose of this paper is to focus its attention on the analysis of buyer-seller interactions in facility services. In particular it proposes to investigate the interactions Italian municipalities develop with sellers involved in facility services outsourcing and to evaluate how scientific contributions on business service (filtered through Service Dominant Logic) are constitutive paradigms of the interactions investigated.
Buyer-seller interaction in facility services: emerging paradoxes in the outsourcing approach of Italian municipalities / Simone Guercini; Silvia Ranfagni. - In: JOURNAL OF SERVICE THEORY AND PRACTICE. - ISSN 2055-6225. - ELETTRONICO. - 25:(2015), pp. 162-180. [10.1108/JSTP-07-2013-0139]
Buyer-seller interaction in facility services: emerging paradoxes in the outsourcing approach of Italian municipalities
Simone Guercini;Silvia Ranfagni
2015
Abstract
The purpose of this paper is to focus its attention on the analysis of buyer-seller interactions in facility services. In particular it proposes to investigate the interactions Italian municipalities develop with sellers involved in facility services outsourcing and to evaluate how scientific contributions on business service (filtered through Service Dominant Logic) are constitutive paradigms of the interactions investigated.
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