This work is a part of a wider research about the inclusion in the Sharing-Based Services conceptual framework. The research presented in this paper was driven from a reflection on the ability of this kind of services to be inclusive. The main objective was discovering design domains for inclusive Sharing-Based Services detecting problems, needs and peculiar cases of online communities engaged in these services. For this reason, the netnography method was adopted to conduct a qualitative research with the aim to gain insights about inclusion and exclusion concepts on selected online forums related to platform in the Sharing-Based Services conceptual framework. The research insights were reported in the paper and they were used as a first reflection to conceptualize five design domains for inclusive services.
Supporting Inclusive Approaches in Service Design with Netnography / Busciantella Ricci Daniele, Alessandra Rinaldi, Francesca Tosi. - STAMPA. - (2018), pp. 290-301. [10.1007/978-3-319-94622-1_28]
Supporting Inclusive Approaches in Service Design with Netnography
Busciantella Ricci Daniele;Alessandra Rinaldi;Francesca Tosi
2018
Abstract
This work is a part of a wider research about the inclusion in the Sharing-Based Services conceptual framework. The research presented in this paper was driven from a reflection on the ability of this kind of services to be inclusive. The main objective was discovering design domains for inclusive Sharing-Based Services detecting problems, needs and peculiar cases of online communities engaged in these services. For this reason, the netnography method was adopted to conduct a qualitative research with the aim to gain insights about inclusion and exclusion concepts on selected online forums related to platform in the Sharing-Based Services conceptual framework. The research insights were reported in the paper and they were used as a first reflection to conceptualize five design domains for inclusive services.File | Dimensione | Formato | |
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