Photocopier industry: at the forefront of servitization

Summarizes the “interim result” of the servitization activities in manufacturing industries building from early literature to recent challenges to present a balanced picture Provides a solid introduction to servitization comparing literature and recent academic discussion and analyses across Europe also highlighting the discrepancies between the two Explores these discrepancies considering companies’ capabilities which are necessary for successful servitization and the specific characteristics of different sectors to compile a detailed picture of servitization for sectors and functions and indicate the practical implications for enterprises in manufacturing industries